IVRRx™ - Interactive Voice Response
IVR is an interactive voice response solution that
integrates with the Abacus Pharmacy management system and
automates telephone call handling by routing refills into
your pharmacy software. It provides customers and physicians
with 24-hour access to pharmacy services. IVR manages the pharmacy’s incoming calls, enhancing the
pharmacy workflow and enabling pharmacists and staff to
spend more time serving their patients. By reducing
interruptions, IVR allows pharmacy staff to increase the
level of service they provide their patients while also
being more productive.
Everyone who comes into contact with your pharmacy benefits
from IVR. Using IVR, patients can order prescription
refills, get basic pharmacy information or speak to the
pharmacy staff for personal assistance. Physicians can order
prescriptions, authorize refills or speak directly with the
pharmacists. IVR even recognizes your regular and holiday
hours so patients aren’t trying to come in for their
prescriptions when you aren’t there.
The use of IVR services is quite prevalent in the healthcare
industry. Because of the urgency of many situations that
arise in this industry, it is necessary to facilitate
response both quickly and efficiently allowing patients to
refill their prescriptions 24/7 over the phone or on the
Save time and increase efficiency with an IVR solution. IVR
increases pharmacy workflow and productivity by helping you
manage phoned-in refills, simplifying time-consuming physician
communications and providing your pharmacy patients with 24/7
access. Routes prescription refill requests to the pharmacy
software queue for processing and reduces the amount of phone
is a refill solution that manages your pharmacy's incoming
phone calls. The IVR is designed to meet individual
pharmacy needs based upon the features desired and your
existing telephone equipment.
24-hour access to the pharmacy for refill requests and
Automatic processing of patient refill requests, queued
directly to the Pharmacy System, through telephone and
Automated faxing of doctor authorization requests.
Automatic notification to the customer when the
prescription is available for pick up.
Dynamic Refill/Workload Scheduler
Prescription Pickup, Delivery or Mail Option
Voice Mailboxes for Customers and Doctors (refill
approval and new scripts)
Doctor Fax Forwarding
Doctor Call Priority
Unique Greetings Based On Telephone Number Dialed
Flexible Greetings and Prompts To Fit Pharmacy
Telephone System Interface
System Prompt Override
In-Store Paging Compatibility
Music on Hold Connectivity
Refill Statistics and Call Traffic Reports
delivers a positive impact on patient compliance while at
the same time drives business into the pharmacy. This
cutting edge solution provides automated outbound calls to
patients for any one of many reasons i.e. refill reminder /
compliance calls, will-call reminders, clinic announcements,
thank you for your business message and more. Available call
reports provide proof of success!
automates the refill ordering process from any long-term
care facility. This solution allows a nurse or other
facility staff member to, 24 x 7, place multiple
prescription refills / reorders and within minutes receive a
faxback confirming each prescription number has been
submitted to the pharmacy's work queue. This low cost
integrated solution provides convenience and accountability
for both the LTC facility and pharmacy staff members.
(Standard interface required)
Tele-Fill / IVR®
provides convenience to pharmacy customers and relief for
the staff. Using the key pad on their telephone, callers can
place prescription refill orders - anytime day or night.
Tele-Fill verifies the prescription number and refill
availability. The caller hears a friendly confirmation that
their order has been submitted.
is for those pharmacies that want to provide customers and
doctors with the convenience of an automated attendant
answering system, giving callers a full menu of options such
as; listen to store location and hours or promotions, place
a refill (Tele-Fill module required), transfer to different
departments, give specific doctor options and much more.
Free up your pharmacy staff to help more customers today!
streamlines the pharmacy work process by giving all staff
members, whether technician or cashier, a fast and easy way
to handle refill requests. Using Quick-Link's touch screen,
refill orders from walk in, drive thru or customers calling
on the phone, can be securely submitted directly to the
pharmacy system work queue. As one of our pharmacists said:
"It's a step saver, now we don't run around looking for an
available terminal. It works great at both my front cash and
increases customer satisfaction by offering an alternative
to waiting in line to place a refill order. With this
self-service touch-screen, customers enter their
prescription number and then see a verification message that
their order has been submitted to the pharmacy. Refill
Assistant can be placed anywhere in the pharmacy or any
remote location that is connected to the pharmacy's network.
functionality has now been incorporated into the ExpressCall-Rx
feature module. (See above.)
maximizes your pharmacy's online presence with integrated
refill webpage. Online requests are submitted to the
pharmacy system work queue and the patient receives a
confirmation email within minutes. If Doctor authorization
is needed, an authorization fax can automatically be sent -
day or night.